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When running a business, most owners consider quality customer service, reliable products or services, and closely monitored P&Ls as reasons for company success or failure. Most never consider one other sneaky element that is often overlooked as a make-or-break factor because it’s “a boring necessity.” What is it?
Your technology.
The technology you choose to use to run your business shapes and drives your success. Dropped calls can affect sales performance. Poor collaboration tools can slow team communication. However, having effective technology and IT support isn’t just about fixing glitches or installing the right software. It’s about leveraging technology strategically to enhance productivity, secure sensitive data, and drive growth in all areas of the business.
As we move into Q2, it’s the perfect time to reflect on how technology impacts your business, what updates you’ve made, how they’ve performed so far, and, most importantly, whether your current IT support is helping you thrive or holding you back.
Many businesses settle for mediocre IT support, thinking it’s cost-effective. However, inadequate IT support can cost your business more than you realize:
●Downtime and Lost Productivity: Poor IT infrastructure leads to frequent downtimes, impacting productivity and revenue.
Consider a midsize company experiencing a server failure during peak hours. This could halt operations, prevent employees from accessing essential applications, and delay customer transactions. Even a one-hour outage can lead to significant revenue loss and damage to the company’s reputation.
●Security Vulnerabilities: Outdated systems are more vulnerable to cyberattacks. Cyberattacks increased by 75% in 2024 compared to 2023, reaching an all-time high in Q3, as companies experienced an average of 1,876 attacks per week! (eccouncil.org)
●Missed Growth Opportunities: Companies using outdated systems struggle to keep up with competitors who leverage the latest technology for automation, streamlined communication, and data analytics.
For example, take a retail business stuck with legacy POS systems that fail to integrate online and in-store sales data. As a result, they will miss out on valuable insights that could have informed inventory management and marketing strategies, leading to lost revenue opportunities.
●Employee Frustration And Customer Dissatisfaction: Frequent IT issues can frustrate employees, leading to decreased morale and productivity. Persistent technical problems may cause staff to feel unsupported, potentially increasing turnover rates.
But that’s not all; it can affect your customers’ experiences too. Customers expect seamless interactions. System outages or slow response times can lead to dissatisfaction, negative reviews, and loss of business.
Example: Imagine an e-commerce site during a flash sale experiencing downtime that leads to abandoned carts and lost sales opportunities, frustrating customers and damaging brand loyalty.
Choosing the right IT support isn’t just about having someone to call when things break; it’s about strategically leveraging technology to optimize productivity, secure sensitive data, and support your business growth. Here’s how the right IT support can make a measurable impact:
●Automation of Routine Tasks: By implementing automation tools such as Microsoft Power Automate or Zapier, repetitive tasks like data entry, customer follow-ups, and invoicing can be streamlined, reducing human error and saving valuable time.
●Cloud-Based Collaboration Tools: Utilizing platforms like Microsoft Teams or Slack, along with cloud storage solutions such as SharePoint or Google Workspace, enables seamless communication and real-time collaboration, whether your team is in the office or remote.
●Customized Software Integration: Integrating CRM systems (like Salesforce or HubSpot) with your e-mail, calendar, and project management tools ensures your team stays organized and productive.
Example: A marketing agency that integrated Slack with Asana and Google Drive reduced project turnaround times by 20%, allowing their team to communicate, share files, and track project milestones without switching between platforms.
●Multilayered Security Approach: The right IT partner will deploy multilayered security solutions, including firewalls, endpoint protection, and secure e-mail gateways.
●Zero Trust Security Model: Implementing a zero trust security model with identity and access management (IAM) solutions so that only authenticated users can access company data.
●Employee Security Training: Cybersecurity awareness training, including simulated phishing attacks, equips employees with the knowledge to identify and avoid security threats.
Example: After implementing a comprehensive cybersecurity plan, including two-factor authentication and endpoint protection, a financial services firm reduced phishing incidents by 70% in six months.
●Scalable Infrastructure: Implementing scalable cloud infrastructure (e.g., Microsoft Azure, AWS) allows businesses to grow without the need for costly hardware investments. This ensures your IT environment can handle increased demand during peak periods.
●Data Analytics and Business Intelligence: Leveraging tools like Power BI or Tableau help you turn data into actionable insights, enabling data-driven decision-making.
●Technology Road Maps: Strategic IT partners develop technology road maps aligned with your business goals, ensuring investments in technology that support growth and efficiency.
Example: An e-commerce company used Power BI to analyze sales trends, allowing them to optimize inventory management, which increased sales by 15% during peak seasons.
●Predictable IT Costs: Managed IT services offer a predictable monthly expense, covering everything from network monitoring and maintenance to security updates. This eliminates surprise repair costs and helps with budget planning.
●Reduced Downtime Costs: Proactive maintenance and monitoring prevent system failures, minimizing costly downtimes and productivity losses.
●Cloud Migration and Virtualization: Moving on-premises servers to cloud solutions like Microsoft Azure or Amazon Web Services reduces hardware maintenance costs and energy consumption.
Example: A manufacturing company that migrated to Microsoft Azure saved 30% on IT infrastructure costs while improving system uptime and data accessibility.
To stay competitive and secure, consider upgrading the following technologies:
1. Collaboration and Communication Tools: Microsoft Teams, Slack, Zoom, and VoIP systems for streamlined communication.
2. Cloud Solutions and Storage: Microsoft Azure, AWS, and Google Cloud for scalable infrastructure and storage.
3. Cybersecurity Solutions: (It’s recommended NOT to DIY cybersecurity. Work with a professional who knows what you need.)
○ Endpoint Protection
○ E-mail Security
○ Multifactor Authentication
○ Identity and Access Management (IAM)
4. Data Analytics and Business Intelligence: Power BI, Tableau for data-driven decision-making.
5. Automation And Workflow Management: Microsoft Power Automate, Zapier for automating routine tasks.
6. Customer Relationship Management (CRM): Salesforce, and HubSpot for better customer management and sales automation.
7. Backup And Disaster Recovery: Having a hybrid backup plan is best.
8. Network Security: Advanced firewall protection is important, but work with a professional to get what your company needs.
9.Virtualization And Remote Access: So employees can work remotely securely.
10. Hardware Upgrades:
●Servers: Upgrading to more powerful, energy-efficient servers.
●Workstations: Transitioning to SSDs for faster performance.
●Network Equipment: Implementing Wi-Fi 6 routers and switches for improved connectivity.
We’re offering a FREE Network Assessment to help you evaluate your current IT setup and identify growth opportunities.
Ready To Transform Your Business With Better IT Support?
Call us at 888-851-5253 or click here to schedule and discover how the right IT partner can help you achieve your business goals.
Want to dive deeper into expert insights?
Check out our feature on Inc., where we discuss the crucial role of leadership in cybersecurity and the strategies leaders must adopt to navigate the evolving threat landscape. Learn how to turn resilience into a competitive advantage and ensure your business's long-term sustainability.
Read our article on Inc. here.
